ORDER INFORMATION


-What should I do if something from my order is missing?

Please contact our customer service at
orders@azupetite.com with your name, order number, what product is missing. If possible, include a picture of the entire order out of the package.


-What should I do if I get a damaged or defective item?

Please contact customer service at orders@azupetite.com, with your name, order number, a picture of the damaged product (with tags on product and not worn), and a short description of the issue. We will address this issue within 48 hours.


-I don't see a refund on my credit card. What should I do now?

It typically takes 5-7 business days for a refund to show up on a credit card. If it has been longer than 10 business days and you do not see the refund, please email us at orders@azupetite.com with your name, order number, tracking return information, and the items you returned. We will respond within 24 hours. 



SHIPPING & RETURNS


-What forms of payment do you take?

We accept Visa, MasterCard, Discover, American Express, PayPal, and Amazon Pay. When you place an order on our website, we will charge your credit card once we have verified your card details, received credit authorization, confirmed stock availability, and your order is ready to be shipped. If you are having difficulty processing payment, please email us at orders@azupetite.com.


SHIPPING METHOD

ORDER BY

SHIPPING FEE

ESTIMATED SHIPPING

USPS First Class Package

12 PM EST

Free Ground Shipping

4-7 BUSINESS DAYS




-Where does AzuPetite ship to?

We ship to all 50 states. 

-Do you ship internationally?

Unfortunately we do not ship internationally at this time.


-What is AzuPetite’s return policy?

Please note our return policy:

 

  • All returns must be requested within 14 days from the date of receipt.
  • All items should be returned in their original packaging.
  • Shipping charges are not refundable.
  • Upon receipt of returned goods Azu Petite reserves the right to deny a refund if the merchandise does not meet return policy requirements.

- Do I need to sign for my AzuPetite package? No.

 

-What if my AzuPetite order is lost?

If by chance a package is lost in transit we are happy to work with you to resolve the issue but we kindly ask that you must report your lost package to the carrier before reaching out to orders@azupetite.com


-Is it possible to modify my order once it is placed?

Once you have submitted your order, we have limited ability to make modifications. Please contact as soon as possible at orders@azupetite.com with any requests.

 

-How do I track my AzuPetite order once it is placed?

Once your order has been shipped, you will be sent a shipping confirmation email including the tracking number for your package.



PROMOTION POLICIES


-Where do I enter a promo code?

Please enter your promotional code in the box that says “Discount code” on the checkout page and hit the “Apply” button. 


-How many promo codes can I enter?

Only one promotional code will be honored per order.



CONTACT US

For customer inquiries regarding recent orders, shipping, or processing a return, please email us at orders@azupetite.com. For questions on products please email us at info@azupetite.com. Please allow 24-48 hours for a team member to get back to you.