What is your return policy?

  • You have 30 days from your order date to request a return. Once you have requested a return, you have 7 days to ship your item(s). If you do not ship your return within 7 days from the return request date, your order may be eligible for store credit only.
  • No returns will be accepted without a return authorization. A return authorization is created when your return request is approved. To request a return authorization, please email orders@azupetite.com
  • All items must be unworn with the original tags attached.
  • All items are returnable, with the exception of the following:
    • Gift Cards
  • We reserve the right to return any item that does not comply with our return policy.

How do I return an item?

  • STEP 2 If the return request is approved we will email you a Pre-Paid Shipping Label.
  • STEP 3 Send it back to us within 7 days from the return request date

Do I have to pay to return an item?

  • We offer free returns for domestic orders within the US and we will provide you a prepaid return label via email 

Do you offer exchanges?

  • We are so sorry, but we are not accepting exchanges. Ultimately we are trying to create the best experience for you, and part of this is getting the correct product to you as fast as possible. If you are in need of a different size, color, or item, simply follow our returns process for the item/items you no longer want, and place a new order for the item/items you do want.

What should I do if I get a damaged or defective item?

  • Please send an email to orders@azupetite.com. In the body of the email please include your order number, a picture of the damage and a short description of the issue.

How long does it take to process a return?

  • Once your return has been shipped back to us, please allow up to 5-10 business days for the return to be processed. 
  • You can expect the refund to hit your bank or credit card account within 3—5 business days after the return has been processed, but processing credit is subject to your bank.
  • You will be notified via email once your return has been processed. 

How much does shipping cost?

  • US
    • Economy (6—10 business days) is $6.99, or free if order value is over $100

When will my order be shipped?

  • Orders placed with Economy shipping will ship within 1-2 business days. Please note that orders placed after 11:00AM PST on Friday or over the weekend will ship on the following Monday (excluding major holidays).
  • Expedited and Overnight orders placed by 1:00PM PST Monday—Friday will be shipped same day and deliver on the next business day. Please note that Expedited and Overnight orders placed after 1:00PM PST on a Friday, Saturday or Sunday will ship on the following Monday (excluding major holidays).
  • On occasion, orders are held to be reviewed by our team; these orders may be subject to shipment delays.

How long will it take for my order to arrive?

  • For economy shipments within the US, you can expect your order to arrive in 6-10 business days once it has shipped.
  • Domestic shipping guidelines apply to shipping within the contiguous United States only. Orders shipped to Alaska, Hawaii, APO, FPO are considered non-domestic and are subject to longer ship times.
  • On occasion, orders are held to be reviewed by our team; these orders may be subject to shipment delays.
  • AzuPetite is not responsible for delays in shipping or delivery that result from factors outside our control such as inclement weather, acts of God, or any other shipping-related issue(s). Under any circumstance, AzuPetite is not responsible for incidental or consequential damages.

How can I track my order?

  • Once your order has shipped, we will send a confirmation email that includes tracking information.
  • Please allow up to 24 hours from when you receive your tracking number for activity to update.

Do you ship internationally?

  • We currently do not ship internationally at this time. We will make an announcement on our email newsletter once the international shipping is available!